Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Knutsford | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Knutsford collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Knutsford is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Knutsford and across the UK. We act as the data controller for all personal information you provide to us.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, address, phone number, and email address
• Health information: Medical history, weight, BMI, current medications, and consultation responses
• Payment information: Billing details processed securely through third-party payment providers
• Technical data: IP address, browser type, and website usage information collected via cookies

We only collect data that is necessary and relevant to providing our services.

3. How We Use Your Data

Your personal data is used to:

• Assess your suitability for weight loss treatments and conduct clinical consultations
• Dispense and dispatch medications, with delivery completed within 1 working day of pharmacist approval
• Maintain accurate pharmacy and clinical records as required by law
• Communicate with you regarding your orders, treatment, and any safety concerns
• Comply with GPhC regulations, legal obligations, and NHS requirements
• Improve our website and services through anonymised analytics

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the processing of special category health data for the provision of healthcare services.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies we may use include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us monitor website traffic and improve performance
• Functional cookies: Remember your preferences to personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

• Delivery providers: To dispatch your medication securely
• Payment processors: To handle transactions safely and securely
• IT and platform providers: Who support the operation of our website and systems
• Healthcare professionals: Where clinically necessary or required for your safety
• Regulatory authorities: Including the GPhC, MHRA, or law enforcement if legally required

All third parties are required to handle your data in accordance with UK GDPR and are bound by appropriate data processing agreements.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance, or longer where legally required. Financial records are kept for six years. When data is no longer needed, it is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is encrypted and stored on secure servers located within the UK.

8. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or object to how we process your information, or ask us to provide your data in a portable format. To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests promptly and in good faith.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Knutsford
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.